Last updated: 22 August 2026 

This policy explains when you can return a Goodword card and how to do it. It sits alongside your rights under South African law — it does not replace them.

Changed your mind — 7 day cooling-off

Because you bought online, section 44 of the Electronic Communications and Transactions Act gives you the right to cancel within 7 days of receiving your order, without giving a reason and without penalty.

• Return the cards unused and in their original condition and packaging.
• You pay the direct cost of returning the goods to us. This is what the Act allows.
• We refund the purchase price within 30 days of the cancellation.

Faulty, damaged or not as described 

Section 56 of the Consumer Protection Act gives you 6 months from delivery to return goods that are faulty, unsafe, or not fit for the purpose they were sold for. In that case you choose whether you want a repair, a replacement, or a refund — and we pay the cost of the return.

If a card will not open the correct link and the link you gave us was correct, that is a fault. Tell us and we will put it right.

Cards programmed to your link

We programme each card with the review link you give us before we ship it. Section 20(2)(d) of the Consumer Protection Act allows a supplier to decline a change-of-mind return on goods made to a customer's specifications.

We do not rely on that here: your 7 day cooling-off right above applies to our cards as normal. The chips are re-writable, so a returned card can simply be re-programmed.

This does not affect your right to return goods that are faulty or not as described.

How to start a return

1. Email nfccards@ldindustries.co.za with your order number and what is wrong.
2. We will confirm the return address and how to send it back.
3. Please keep proof of postage. We cannot refund a return we never receive.

Do not send anything back before contacting us.

Refunds

• Refunds go back to the payment method you used.
• We process the refund once we have received and checked the returned goods.
• Refunds usually take a few working days to appear, depending on your bank.

Damaged in transit

If your order arrives damaged, tell us within 7 days of delivery and include a photograph. We will arrange a replacement or a refund.

Wrong item

If we sent the wrong item, we will correct it at our cost.

Questions

nfccards@ldindustries.co.za — we answer 8am to 5pm, monday to friday.

Goodword, Shop 5, 228 Effingham Road, Durban, South Africa